Frequently Asked Questions

Yes — that is exactly how we start. Send the drawing (PDF, DWG or STEP), material grade, blank dimensions, key tolerances and your target output. Our engineers review the part geometry and process, then recommend a machine model, fixture concept and machining route, together with an estimated cycle time. We reply with a written evaluation and quotation within 24 hours.

The most useful package is: part drawings or samples, material and hardness, blank supply form (bar, casting or forging), the largest and most typical part size, tolerance and surface finish requirements, your current machines and bottleneck, and planned monthly output. If some details are missing, send what you have — we will confirm the rest with you before the configuration is finalized.

Yes. Feasibility is checked against your actual part, not generic specifications: we review the process route, required tooling and estimated cycle time, and clearly point out any operations that cannot be completed on the recommended machine. The evaluation gives you a documented basis for the purchase decision.

It depends on geometry, size and accuracy, so we answer this per part, not in general. After reviewing your drawing we reply in writing: which operations are completed in one clamping, which need a second operation or a different machine, and what the recommended process chain looks like. If a part genuinely needs two setups, we say so instead of promising one-setup results.

Our machines are regularly used for carbon and alloy steels, stainless steels, aluminium alloys, brass and cast iron. Hardened steels and certain special alloys are evaluated case by case — we check cutting data and tool life with real cutting parameters, and confirm feasibility in the evaluation or with a trial cut, not by assumption.

Each model has published positioning and repeatability specifications. The tolerance your part will actually achieve depends on geometry, material, fixturing and process, so we confirm achievable tolerances during process evaluation and verify them at trial cutting and acceptance. We quote the tolerance we can hold and verify it against the agreed criteria — we do not advertise blanket "highest precision" without testing your part.

They can all be included — the delivery scope is defined line by line in our quotation. A typical turnkey package covers the machine, fixtures designed for your parts, the tooling package, bar feeder integration and CAM programs for your parts, plus a recommended consumables list. If you prefer machine only, or want to keep your existing tooling, the scope is adjusted and every included and excluded item is listed before you sign.

Our CAM engineers program the parts from your drawings, using Esprit, UG NX, MasterCAM or SolidCAM according to the process, and verify every program with machine simulation before delivery. If your team prefers to program in-house, we can deliver the machine with post-processors and provide programming training instead.

In many cases, yes. Send us your tool holder interfaces (for example BT, CAT or HSK), magazine or turret layout and fixture drawings. We check compatibility during evaluation: usable items are integrated into the delivery plan, and anything unsuitable is itemized as a recommended replacement so you can decide.

We build the process route first, then calculate cycle time from tool paths and cutting data, and cross-check it with CAM simulation. The estimated time per part is stated in the proposal. During trial cutting the actual cycle time is measured; the measured result — not the paper estimate — is the basis for acceptance, so the number you plan production around is a verified one.

Every quotation itemizes the scope: machine and configuration, fixtures, tooling, CNC programs, commissioning, training and warranty terms, with optional items such as bar feeder, probing or automation listed separately. Shipping, taxes and installation scope are stated as separate lines, so you always know what is and is not in the total price.

The same package used for machine selection: drawings, material, blank form, tolerances, target output, and — if known — your preferred automation level. With complete information we reply within 24 hours with an itemized quotation; if trade-offs remain open, the quotation states the assumptions so you can compare offers on equal terms.

Yes, and we recommend it. You send material or blanks; after the machine, fixtures and programs are ready we machine your parts, record cutting parameters, cycle time and tool behaviour, and provide a trial report with measurement results, photos and video. The trial schedule is agreed with you in advance, so you can attend in person or follow it remotely.

Acceptance follows the criteria written into the contract, agreed before the machine ships. Dimensions are measured on CMM or with gauges and recorded in an inspection report; surface roughness is measured with a profilometer; cycle time is verified by a continuous run of consecutive parts under stable conditions. You can attend the acceptance at our factory or witness it by video call, and the machine is released for shipment only after the report is signed.

We optimize first: process, tooling or fixture adjustments and a re-run at our cost, before shipment. If the machine still fails the agreed criteria, you have the right to refuse delivery under the contract terms. This is why we put measurable acceptance criteria into the contract instead of verbal promises.

Our engineers install and commission the machine at your site, reproduce the accepted process with your parts, and train your operators and programmers until they run production independently. Training covers machine operation, programming, tool setting and daily maintenance; the scope and duration are written into the contract.

Support starts with remote diagnostics — by video call or remote access to the control — which resolves most alarm, program and process issues without waiting for travel. When on-site service is needed, we dispatch engineers under the warranty terms. You can reach us in English or Chinese by WhatsApp, email or phone; inquiries are answered within 24 hours.

Every delivery includes a recommended spare parts and consumables list matched to your production. When ordering, quote your machine serial number and the part code; common wear parts ship from stock and lead times for other items are confirmed when you order. We keep your machine configuration on file, so replacement parts always match what was delivered.